Angličtina v hoteli a na recepcii
Komunikácia s hotelovým personálom patrí k najčastejším situáciám pri cestovaní. Táto lekcia pokrýva check-in, požiadavky na izbu, sťažnosti, room service a odchod z hotela.
Check-in
| Anglicky | Slovensky |
|---|---|
| I have a reservation. My name is... | Mám rezerváciu. Volám sa... |
| I'd like to check in, please. | Chcel by som sa ubytovať. |
| Could I see your passport or ID, please? | Môžem vidieť váš pas alebo preukaz? |
| Here's your key card. Your room is on the 3rd floor. | Tu je vaša karta. Vaša izba je na 3. poschodí. |
| What time is breakfast served? | O koľkej sa podávajú raňajky? |
| Is there a gym / pool / spa in the hotel? | Má hotel posilňovňu / bazén / wellness? |
| What's the Wi-Fi password? | Aké je heslo k Wi-Fi? |
| Is parking available? Is it included? | Je k dispozícii parkovanie? Je v cene? |
Požiadavky počas pobytu
| Anglicky | Slovensky |
|---|---|
| Could I have some extra towels, please? | Mohli by ste mi priniesť ďalšie uteráky? |
| Could I have a wake-up call at 7 a.m.? | Mohli by ste mi zavolať o 7:00? |
| Could you bring some more pillows / blankets? | Mohli by ste priniesť viac vankúšov / diek? |
| Is it possible to get a late check-out? | Je možné odísť z izby neskôr? |
| I'd like to extend my stay by one night. | Chcel by som predĺžiť pobyt o jednu noc. |
| Could you store my luggage until this afternoon? | Mohli by ste uskladniť moju batožinu do poobedia? |
| Can I use the laundry service? | Môžem využiť práčovňu? |
| Could you book a taxi for tomorrow morning? | Mohli by ste mi zarezervovať taxi na ráno? |
Sťažnosti a problémy
| Anglicky | Slovensky |
|---|---|
| I'm afraid there's a problem with my room. | Obávam sa, že s mojou izbou je problém. |
| The air conditioning / heating isn't working. | Klimatizácia / kúrenie nefunguje. |
| The room is too noisy / cold / hot. | Izba je príliš hlučná / studená / horúca. |
| There's no hot water. | Nie je teplá voda. |
| The shower / TV / safe isn't working. | Sprcha / televízia / trezor nefunguje. |
| Could you move me to a different room? | Mohli by ste ma preložiť do inej izby? |
| The room hasn't been cleaned / made up. | Izba nebola upratená / prikrytá. |
| I'd like to speak to the manager, please. | Chcel by som hovoriť s manažérom. |
Room service
| Anglicky | Slovensky |
|---|---|
| I'd like to order room service, please. | Chcel by som objednať room service. |
| Could I have a club sandwich and a bottle of still water? | Mohol by som dostať club sandwich a fľašu neperlivej vody? |
| How long will it take? | Ako dlho to potrvá? |
| Could you charge it to my room? | Mohli by ste to dať na izbu? |
| I'd like a pot of coffee and some toast, please. | Chcel by som kanvicu kávy a toasty, prosím. |
Check-out
| Anglicky | Slovensky |
|---|---|
| I'd like to check out, please. | Chcel by som sa odubytovať. |
| Could I have my bill, please? | Mohol by som dostať účet? |
| I think there's an error on my bill. | Myslím, že na účte je chyba. |
| I didn't use the minibar. | Nepoužíval som minibar. |
| Can I pay by credit card? | Môžem platiť kreditnou kartou? |
| Could you call a taxi for me? | Mohli by ste mi zavolať taxi? |
Vzorový dialóg — check-in
Recepčný:
Good evening. Welcome to the Grand Hotel. Do you have a reservation?
Vy:
Yes, I booked a double room for three nights. My name is Peter Novák.
Recepčný:
Let me check that for you... Yes, I can see your booking. Could I see your passport or ID, please?
Vy:
Of course. Here you are.
Recepčný:
Thank you. You're in room 412 on the fourth floor. Here's your key card. Breakfast is served from 7 to 10 in the restaurant on the ground floor.
Vy:
Lovely. What's the Wi-Fi password?
Recepčný:
The network is GrandHotel_Guest and the password is on your key card envelope. Enjoy your stay, Mr Novák!
Najčastejšie chyby Slovákov
| Chyba | Správne |
|---|---|
| I want to check out. | I 'd like to check out, please. (zdvorilejšie) |
| My room number is four hundred twelve. | My room number is four one two. (čísla izieb sa čítajú cifra po cifre) |
| The room is too much noisy. | The room is too noisy. (too + adjective, bez much) |
| I need more big room. | I need a bigger room. (komparatív -er, nie more + jednosylabové) |
| First floor, please. (myslí prízemie) | Ground floor, please. (v brit. angličtine: ground floor = prízemie, first floor = 1. poschodie) |
